Refund policy

1. General

These shipping terms apply to all orders placed through the Amsterdam Cartel website. By placing an order, you agree to these terms.

 

2. Shipping Methods

 We offer the following shipping methods:

- BENELUX – POSTNL

- EU AND UK, DHLEXPRESS

- WORLWIDE, DHLEXPRESS

 

3. Shipping Costs

- BENELUX – POSTNL, FREE SHIPPING FOR ORDERS ABOVE €75

- EU AND UK, DHLEXPRESS, 14,95

- WORLWIDE, DHLEXPRESS, 29,95

 

4. Delivery Times

 Estimated delivery times are as follows:

1-3 business days within Europe and UK

2-4 business days for worldwide shipping

 Delivery times may vary depending on product availability and customer location. During peak periods, deliveries may take longer.

 

5. Customs Duties and Taxes 

For deliveries outside the European Union, customs duties and taxes may apply. These costs are the responsibility of the customer and are not covered by Amsterdam Cartel. Please contact your local customs office for more information.

 

6. Shipping Confirmation and Tracking

 After placing your order, you will receive a confirmation email with a tracking number, allowing you to monitor the status of your delivery.

 

7. Lost or Damaged Packages

 Amsterdam Cartel is not responsible for lost or damaged packages. If your package is lost or arrives damaged, please contact our customer service immediately to file a claim with the carrier.

 

8. Return Policy

 a. Right of Withdrawal

 In accordance with European consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order without providing any reason. To exercise this right, you must notify us in writing within the specified period.

 

b. Return Process

 To return a product, please contact our customer service for further instructions. Return shipping costs are the responsibility of the customer unless otherwise stated.

 c. Return Conditions

 - Products must be unused, undamaged, and returned in their original packaging.

- Ensure all tags and labels are intact.

- Upon receipt and inspection of the returned items, we will refund the purchase amount within 14 days.

 

9. Changes to the Shipping Terms

 Amsterdam Cartel reserves the right to modify these shipping terms at any time. The modified terms will take effect upon publication on our website.

 

10. Contact Information

 For questions or comments regarding these shipping terms, please contact us via:

- Email: info@amsterdamcartel.com

---

These shipping terms are intended to provide clarity and transparency to customers of Amsterdam Cartel, in compliance with European regulations. Make sure to regularly update and review these terms to ensure compliance with current legislation.